Privacy and Security Policy

Our store provides services owned and operated by our company, which is registered at the address in Kadıköy, Istanbul.

Our company may collect personal data for various purposes. Below, we explain how and in what way personal data is collected and how it is protected.

Personal information (such as name, surname, company details, phone number, address, or email) is collected by our store through membership or by filling out various forms and surveys. These are collected as necessary for the nature of the business.

At certain times, our company may send campaign information, new product details, or promotional offers to our customers and members. Members can choose whether to receive these types of information when they sign up, and later, they can change their preferences in the account section after logging in or through the link in the notification email.

Personal information electronically submitted by our members during the confirmation process via the website or email will not be disclosed to third parties, except for the purposes outlined in our “User Agreement.”

To identify system issues and resolve disputes or conflicts quickly, our company records and uses members' IP addresses. IP addresses may also be used to gather general demographic data.

Our company may use the requested information or information provided by the user, or information related to transactions made through our store, for statistical evaluations, database creation, and market research without disclosing the identity of our members, even beyond the scope of the “User Agreement.”

Our company commits to keeping confidential information strictly private, ensuring no unauthorized access or use, and taking all necessary measures to prevent the disclosure of this information to third parties.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders making purchases through our websites. Credit card information is not stored in our system in any way.

When entering the payment process, there are two things to check for security. One is the key or lock symbol in the lower bar of your browser, which indicates that you are on a secure website, and all your information will be encrypted. This information is used only during the sales process and according to your instructions. The information is encrypted using the 128-bit SSL (Secure Sockets Layer) protocol and sent to the relevant bank for validation. If the card is approved, the purchase continues. Since no information regarding the card is visible or stored by us, it is protected from being accessed by third parties.

Online credit card orders are monitored for payment, billing, and delivery address security against credit card fraud. Therefore, first-time customers' orders must be validated for the accuracy of financial and address/phone details before they proceed to the supply and delivery stages. If necessary, the company may contact the credit card holder or the relevant bank for verification.

When you sign up, only you can access and modify your information. If you securely protect your account details, no one else will be able to access or alter your information. During membership, communication happens within a 128-bit SSL secure area, a virtually unbreakable international encryption standard.

MAIL ORDER CREDIT CARD SECURITY

The credit card information you send us via mail-order will be stored by our company according to confidentiality principles. This information will be held for 60 days in case of any objections related to credit card withdrawals and will be destroyed afterward. If there is any unauthorized charge to your card, you can dispute it with the bank, and it will not pose a risk.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our store may provide links to other websites. We are not responsible for the privacy practices or content of these external sites. The privacy principles in this document apply solely to the use of our website and do not extend to third-party sites.

EXCEPTIONAL CASES

In the following limited cases, our company may disclose user information to third parties:

1. Compliance with legal obligations set forth by laws, decrees, and regulations.
2. To fulfill the terms of the "User Agreement" and other agreements made with the store.
3. When requested by competent administrative and judicial authorities for research or investigation purposes.
4. To protect users' rights or safety, if necessary.

EMAIL SECURITY

Please do not include your credit card number or passwords in emails sent to our Customer Service, as these may be visible to third parties. Our company cannot guarantee the security of the information in emails.

BROWSER COOKIES

Our company may use cookies, small text files sent by the website to your browser, to collect data about users' activities and improve user experience. These cookies help to track statistics, user preferences, and personalize content without accessing any personal information.

Our company reserves the right to update this "Privacy Policy" at any time and will notify users via the website or email.

For any questions or suggestions regarding our privacy policy, you can email us at info@pixbon.com or contact us using the following details:

Company Name: Sevilay Sevinç
Address: Dumlupınar Mah. Adagül Sok. Gül Apt. 25/B Kadıköy/Istanbul
Email: info@pixbon.com
Phone: +90 535 463 8388